Elephant Ear Bulbs - Mojito

Store owner replied: Hello Tinlizans. Thank you for your review. We are sorry to hear that your elephant ear did not grow as you expected and that you were disappointed with your order overall. We understand how frustrating it is to invest in your garden and not see the results you were hoping for. Elephant ears can vary in size during dormancy, and bulb size alone doesn't always predict the mature size of the plant. They also tend to establish slowly, often focusing on root development before putting on significant top growth. However, we understand your concern given the limited growth you experienced. We reached out by email but haven't heard back yet. We'd still love the opportunity to help, so please reply to our original email, and we'll be happy to discuss the resolution options available to you. At Eden Brothers, we stand behind our products and are committed to making every customer's gardening experience a positive one!

Store owner replied: Hello Valgirl. Thank you for sharing your feedback with us. We are sorry to hear that this Elephant Ear bulb you received did not meet your expectations. While elephant ear bulbs can naturally vary in shape and appearance, the condition you described is not typical of the quality we expect to provide. We have addressed this issue with our grower, as this is not what we expect for our customers. Fortunately, this is not the norm for this variety or for our elephant ear offerings in general. We have already reached out to offer a resolution, but we have not yet heard back from you. Please feel free to respond to that email so we can continue assisting you. We always stand behind our products and want our customers to be happy with their purchase and successful in their gardens!

Store owner replied: Hello Diana. We appreciate you taking the time to report these findings so we can share them with our growers in hopes of preventing such occurrences moving forward. We strive to ensure viability of our products and can share in your frustrations, as we wish for all customers to be satisfied with their purchase. We're happy that we were able to come to a satisfactory resolution for you and look forward to continuing gardening with you!

Store owner replied: Hello, Thank you for your review of Eden Brothers! We greatly appreciate you bringing this to our attention as feedback like yours helps us deliver the best quality products possible. After speaking with our Customer Service Team, it seems we were able to resolve this for you. If you have any other issues, feel free to reach out!

Store owner replied: Hello, Robin Thank you for your review of Eden Brothers! We appreciate your feedback as continuing to work with our gardeners around the country allows us to actively update our products and processes. We are delighted to hear that you’ve requested a store credit and will resume gardening with us! Feel free to reach back out with any other questions or concerns.