Frequently Asked Questions
Shipping Questions
How do you ship?
Standard shipping for both seeds and bulbs is through the US Postal Service. Seed orders ship from our facility after a handling period of 2 to 5 business days, while bulbs ship according to your growing zone (view the zone shipping schedule here). Once shipped, items generally take approximately 2 to 4 days in transit.
Orders of larger weight and/or volume will be shipped via FedEx. If your shipping address requires a specific method of shipment, please contact service@edenbrothers.com to let us know of your address restrictions and we will adjust accordingly or contact you for further options. Please note, additional fees may be necessary for some shipping requests.
All orders will receive an email confirmation of shipping once they leave our warehouse. This confirmation will include a tracking number which will confirm the method of shipment and provide an estimated date of delivery.
Do you offer international shipping?
We are unable to accommodate International shipping. Due to the nature of our product, there are some very strict regulations and fees placed on export practices, and at this time we are unable to comply.
Why is my order in separate shipments?
The simple answer is that seeds ship all year around to all USDA Zones. Bulb and Perennial products are only available seasonally and will ship according to our shipping schedule, based on your USDA Zone. You can find more information about our seasonal shipping here.
If your order contains both seeds and bulb/perennial products, it will likely be shipped in two portions, with two separate tracking numbers. Seeds ship out within the given timeframe located under our Shipping Policy, and bulb shipments will ship according to zone and within the designated season.
Product Questions
How many seeds are in a packet/ounce/pound?
All of our seed products are packed by weight, rather than by count, so unfortunately a seed count is not available on all products. If a seed count is available, it will be listed in the Fast Facts section of the product. Generally, our packets of flower seeds usually contain approximately 1 tbsp. of seed, while our vegetable and herb packets contain approximately 1/4 tsp.
For vegetables, we recommend that one packet will be sufficient for a home gardener for a single season. For flowers, we have "seed coverage" information available on individual product listings that can help you to determine the correct amount of seed needed for the area you wish to plant.
Are your products GMO?
No, none of our products are GMO, or genetically modified organisms. For more information on our stance on GMO Free seeds and to read our Safe Seed Pledge, please click here.
Are your seeds treated?
Some of our seeds are coated with a fungicidal treatment that protects them from pests and disease during the seeding and germination phases.
Are your products Heirloom/Hybrid/Organic?
We sell Heirloom, Open Pollinated and Hybrid seeds on our site, as well as Organic varieties. We do not sell any GMO products. Heirloom seeds will be listed as "Heirloom" in the product title and/or description and can be found under the Heirloom drop down menu at the top of our site. Anything that is not designated "Heirloom" can be assumed to be open pollinated varieties. Known hybrid varieties will be designated in the Fast Facts section of individual products. Organic varieties will be clearly labeled in the title of the selection, i.e. Arugula – “Rocket” (Organic) vs. Arugula – “Rocket”
How should I store unused seed?
Proper storage is keeping the seeds in a sealed plastic bag or container to prevent insects, and in a dark, cool and dry place to prevent premature germination and other forms of decay. Do NOT store seeds in the refrigerator! We generally do not recommend storage if at all possible; the best option is to order in the same season that you intend to plant. However if you end up with left over seeds, you should be able to store through to the following season with favorable results. With proper storage, our seeds will lose less than 5% viability per year of storage.
When will my Wildflowers bloom?
The exact bloom time of our wildflowers will vary based on your unique region and circumstances. Our wildflower mixes include a wide range of varieties that will ideally bloom at slightly different times, to give you the widest range of color for the longest season possible. Most wildflowers will bloom in Spring and Summer but a few varieties will bloom into the Fall as well.
The important thing to remember with wildflowers is that perennial varieties will not bloom the first season. They need one growing cycle to establish themselves, and will be ready to bloom the following year after dying back in the winter. On the other hand, all annual wildflower varieties will bloom the first year.
Can I have my bulbs shipped out of season?
No, we don't ship bulbs out of season. You can place an order for Spring or Fall planted bulbs at almost any time throughout the year, but bulb products are only available for shipment within their designated seasons. To see more information about our seasonal shipping, click here.
I received my bulbs, now what?
When you receive your shipment of bulbs or perennial roots, we recommend unpacking and planting the products as soon as possible. Bulbs and Perennial Roots are perishable, and as such should not spend extended time in storage if at all possible. If it is necessary to keep bulbs stored for any length of time prior to planting, we recommend that you keep them in a dark, cool and dry location. It is not necessary to refrigerate most bulbs (with the exception of Lilies and Peony roots) but exposure to moisture, heat and light should be limited.
Instructions and information on planting and care can be found here.
General Questions
Why can't I place an order without an email address?
We need to be able to send you both an email invoice to confirm your order, as well as shipping confirmations that will include tracking information on your shipments. These emails are sent both to verify information and to protect your interests as a customer. Please note that we do not sell or share your email information with any other party. Ever.
Do you have a catalog?
Our products are offered exclusively online. We don't print catalogs for mailing because our stock rotates quickly and many of our items are seasonal. We have found that printed catalogs are often out of date by the time they reach the recipient. Additionally, the costs incurred in printing and postage of a catalog would have a negative effect on our prices, and we try very hard to maintain competitive pricing on our highest quality products. You can find our entire up-to-date selection available online. And remember, you can always give us a call to assist you with placing an order over the phone.
Do you charge Sales Tax?
Eden Brothers charges sales tax on orders shipping to a number of states where we are required by law to collect state tax. The amount of sales tax charged depends on products purchased, the shipping destination of the order, and the location from which orders are shipped. Some customers including farmers, resellers and others may be tax exempt. For more information about how to file for exemption and to see which states charge taxes, visit our Sales Tax page.
Is the Eden Brothers showroom and warehouse open to the public?
Our showroom and warehouse are closed to the public. All products are available to purchase online and will ship directly to your address via the US Postal Service. See more information about delivery and arrival times under “Shipping Questions.”
Do coupon codes have any restrictions?
Eden Brothers offers customers the option of joining our VIP email list where we regularly announce discounts and provide special offers. However, some restrictions apply. As stated in each promotional email, we only allow one coupon to be used per order, and it cannot be combined with other offers or discounts. Customers must enter the code at checkout to receive the offer, and it cannot be used retroactively. If you’d like to join the list, simply click the button below that says “Sign-Up.”